Returns & Refunds
We truly hope you are happy with our products,we have very strict quality checks to ensure each dress is free from any faults/defects before dispatch, however if for some reason you are not completely satisfied, returns are accepted. Please first contact us for any returns.
To receive a Refund/Return, all Returns must meet these Requirements:
1. Items must be returned within 7 days of receipt; All returns should use safe and fast shipping agent like DHL/EMS/FEDEX to make sure the package reach on time. Customer is responsible for lost package/expired returns if she/he used unsafe and non-trackable postal shipping service.
2. In original packaging, unworn, unaltered, unwashed and with original tags and packing via a track able service;
3. Free of make-up stains and odourless; and any items that have been returned soiled, damaged, or altered will not be accepted. In such instances, we will regrettably have to return the item back to you.
Please note that the customer is responsible for the shipping fees for any returns back to IULOVER and for re-shipping fees associated with exchanges.
You should expect to receive your refund within 7-10 days after we received the returned item and confirmed it matchs our returns policy,sometimes longer during high order volume periods. We will send refund notification via email after refund sent.
All returns must be sent back to IULOVER within 7 days of receipt. All returns outside the 7 day window will be dealt with at the sole discretion of IULOVER and may be refunded with a store 'credit note'.
Order can only be cancelled before dispatch, we will normally send order in 1-2 working days, sometimes longer if the item is temporarily out of stock(we will tell you by email),if you want to cancel your order, please contact firstname.lastname@example.org, before we dispatch the goods to you. If you cancel any later than dispatch,there will be a 50% surcharge,you will be refunded 50% of the cost of the item plus any postage costs paid.
Please note that placing orders with us means that you are accepting all of the terms and conditions advised above, we reserve the right in our sole discretion to change these Terms and Conditions, we also reserve the right to refuse or cancel orders for any reason.