Delivery – iulover
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Delivery

POSTAGE

Our website will automatically calculate the postage according to different postage rate based on address, weight and size of the package. All postage cost will be shown in your checkout.You can know your postage charge before making payment. 

If you order more than one item, please contact us for a discount on postage, we can lower the price according to your order quantity.

IMPORTANT NOTE TO ALL CUSTOMERS ABOUT CUSTOMS TAXES

We can't guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package.

WRONG ADDRESS DISCLAIMER

It is the buyer's responsibility to make sure that she/he entered the correct address. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address,zip code and phone number you are filling, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

DELIVERY

As we ship worldwide, to be better control the cost, we operate all orders and ship directly from our office&warehouse in Hongkong.

ARRIVAL TIME: DHL 3-5 working day; EMS 5-7 working days; e-packet 7-12 working days

1. We do fast shipping world-wide by DHL/EMS/e-packet. Normally We need 1-2 business days to prepare the order. If you have special request on shipping,please contact us for help. 

2. We aim to deliver each order within 48 hours (weekends and Public Holidays not included),but sometimes due to high order volumes,some orders may be delayed due to some hot items are temporarily out of stock.In this case, we will feedback you accurate delivery time via email in 48 hours. Please take this into consideration when placing order and if you are ordering for a time-sensitive event.

3. When order is dispatched, an official tracking number will be updated to our website and via email to you.You can track your order by the tracking number on the express official website or by order tracker in our website.Normally by DHL,the order will normally reach you in 3-5 working days by after dispatched. Sometimes flight may be delayed due to weather problem or busy logistics periods,we will not be held responsible for any postal delays that are out of our control. 

4. Please keep tracking your order and confirm receipt to us when you got the package.We will also send you an notification by email when the package is signed.