Returns Policy – iulover

Returns Policy

Returns & Refunds

We truly hope you are happy with our products,we have very strict quality checks to ensure each dress is free from any faults/defects before dispatch, however if  for some reason you are not completely satisfied, returns are accepted. Please first contact us for any returns.

To receive a Refund/Return, all Returns must meet these Requirements:

1.Ship back the items within 7 business days from date of delivery and provide an email with the tracking number.We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will not be responsible for any lost packages.

2. In original packaging, unworn, unaltered, unwashed and with original tags and packing via a track able service;

3. Free of make-up stains and odourless; and any items that have been returned soiled, damaged, or altered will not be accepted. In such instances,  we will regrettably have to return the item back to you.

Please note that the customer is responsible for the shipping fees for any returns back to  IULOVER and for re-shipping fees associated with exchanges.

You should expect to receive your refund within 7-10 days after we received the returned item and confirmed it matchs our returns policy (excluding original delivery charge),sometimes longer  during high order volume periods. We will send refund notification via email after refund sent. 

Late Returns 

All returns must be sent back to  IULOVER within 7 business days of receipt. All returns outside the 7 day window will be dealt with at the sole discretion of  IULOVER and may be refunded with a store 'credit note'.

Cancellations

Order can only be cancelled before dispatch, we will normally send order in 1-2 working days, sometimes longer if the item is  temporarily out of stock(we will tell you by email),if you want to cancel your order, please contact customer@iulover.com, before we dispatch the goods to you.  If you cancel any later than dispatch,there will be a 50% surcharge,you will be refunded 50% of the cost of the item plus any postage costs paid.

Please note that placing orders with us means that you are accepting all of the terms and conditions advised above, we reserve the right in our sole discretion to change these Terms and Conditions, we also reserve the right to refuse or cancel orders for any reason.